Tidio AI

Tidio🔒 Requires VPN

AI customer service chatbot — auto-handles 80% of buyer inquiries

★★★★★4.2(670)

Difficulty:Easy to learn

Visit Website ↗🔌 API Docs

💰

Pricing

$29/月起

🆓

Free Tier

✓

🇨🇳

China VPN

✗ VPN needed

🔌

API

✓

📖 About

Tidio's AI (Lyro) handles up to 80% of customer support queries automatically using conversational AI, with seamless escalation to human agents when needed.

💰 Pricing Plans

Free

$0/mo

✓50 AI conversations/mo

✓Basic chat

✓1 agent seat

✓Email support

Recommended

Starter

$29/mo

✓100 Lyro AI conversations

✓3 agent seats

✓Live chat

✓Shopify integration

Growth

$59/mo

✓250 AI conversations

✓All channel integrations

✓Advanced reports

✓Unlimited agent seats

✓ Pros

•Handles most inquiries without human

•Easy setup for e-commerce

•Clean UI for support teams

✗ Cons

•Requires VPN in China

•AI responses need training with your content

•Pro features are pricey

⚡ Key Features

AI chatbot (Lyro)Live chat widgetE-commerce integrationsVisual automation builderAnalytics

🎯 Use Cases

E-commerce customer supportFAQ automationLead qualification chatOrder status inquiriesAfter-hours support

👤 Best for: E-commerce and SaaS businesses who want to reduce customer support load with AI

🎬 Getting Started Videos

▶

Tidio AI客服配置教程：Shopify一键安装

YouTube约15分钟新手入门

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❓ FAQ

Is Tidio AI free? How much does it cost?▾

Tidio AI offers a free tier you can start with right away. Full features require a paid plan: Free版50次对话/mo，paid plans$29起无限对话.

Can I use Tidio AI in China without a VPN?▾

Tidio AI requires a VPN to access from mainland China. You may also need an international phone number or email to register.

How do I get started with Tidio AI?▾

Getting started with Tidio AI: ① Visit https://www.tidio.com and create an account; ② The free tier gives you immediate access to core features; ③ Key features to explore: AI chatbot (Lyro), Live chat widget, E-commerce integrations. It's best suited for: E-commerce and SaaS businesses who want to reduce customer support load with AI.

Does Tidio AI have an API?▾

Yes — Tidio AI offers an official API for developers. Visit the official documentation on their website to get an API key and explore integration options.

Who is Tidio AI best for?▾

Tidio AI is best for: E-commerce and SaaS businesses who want to reduce customer support load with AI. Its main strengths are Handles most inquiries without human and Easy setup for e-commerce. Common use cases include: E-commerce customer support, FAQ automation, Lead qualification chat.

What are the pros and cons of Tidio AI?▾

Pros: Handles most inquiries without human; Easy setup for e-commerce; Clean UI for support teams. Cons: Requires VPN in China; AI responses need training with your content; Pro features are pricey. Overall: AI customer service chatbot — auto-handles 80% of buyer inquiries.

Tidio AI vs Shopify: which is better?▾

Tidio AI vs Shopify: Tidio AI excels at Handles most inquiries without human and Easy setup for e-commerce, making it ideal for E-commerce and SaaS businesses who want to reduce customer support load with AI. Both have their strengths — the right choice depends on your specific workflow and budget.

Is Tidio AI safe to use?▾

Tidio AI is developed by Tidio. Before use, review their official privacy policy. Avoid uploading personally sensitive information. Enterprise users should look for plans with data isolation guarantees.